Fragrant Jewels
Fragrant Jewels Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fragrant Jewels has 2.1 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Fragrant Jewels to a friend or colleague.
- Rating Distribution
Pros: Great products, Nice candles but jewelry is just okay, Products are decent.
Cons: Brake into your accounts, I wish i could have canceled the order, Shipping takes 4 weeks to arrive make promises they cant keep.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fragrant Jewels has 2.1 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Fragrant Jewels to a friend or colleague.
- Rating Distribution
Pros: Great products, Nice candles but jewelry is just okay, Products are decent.
Cons: Brake into your accounts, I wish i could have canceled the order, Shipping takes 4 weeks to arrive make promises they cant keep.Recent recommendations regarding this business are as follows: "I like their products and this is the first trouble I’ve had in several years", "Never order with a bank card get a prepaid card", "Be careful.", "You will love these products", "Be aware of how they treat their long time customers. The only benefit to being an Inner Circle member is getting coupons for things they cant manufacture in less than 4 weeks.".
Most users ask Fragrant Jewels for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Fragrant Jewels Reviews
"Last 4 orders have issues"
Phone number to speak to a support team member. The package are different than what I order. 2 orders not received. User's recommendation: You will love these...
"My bank account u took 3 payment out"
I'm not paying 5 dollars to talk to someone about my account. You guys took 3 payments out of my bank, and I will be closing my account with you guys. This is...
Denver, Colorado
My order is missing
I am still waiting on the order replacement. They said they would resend everything but they have not given me an update on when it might get shipped
User's recommendation: I like their products and this is the first trouble I’ve had in several years
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy bank account u took 3 payment out
I'm not paying 5 dollars to talk to someone about my account. You guys took 3 payments out of my bank, and I will be closing my account with you guys.
This is still uncalled for. If my money is not back in my bank by Wednesday, I will be calling my bank and disputing my payments.
- Taking my money 3 times is uncalled for
Preferred solution: Full refund
User's recommendation: Never order with a bank card get a prepaid card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLast 4 orders have issues
Never had an issue that they did not correct. Great group of people.
Phone number to speak to a support team member. The package are different than what I order. 2 orders not received.
User's recommendation: You will love these products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Missing candle
I paid for Februarys candle and I never received it. I would like someone to call me personally to talk to me about this situation.
My home number is 803-955-**** or my cell number is 803-580-**** and if this problem is not resolved, I will have to cancel completely. Thank you.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m still waiting on Fragrant Jewels to call me.
I have not received Februarys candle which I have paid for and no one from Fragrant jewels had called or tried to get in contact with me in anyway Im still.
User's recommendation: Be careful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas billed and money was collected but I didn't receive my refund. Please contact me directly about this issue. My phone number is 814 615 ****.
I don't want to get upset about this. The only thing I want is to get my money back and to cancel my account without any problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Single handedly ruined Christmas
I will update this if FJ responds or offers a solution.
I've received more emails that I can count asking me to purchase more items from this store. Every time I click on something I am sent another email asking if I want to buy it...but they cant fulfil the orders they have.
When I called for an update yesterday asking where my order was (that said it was shipped on December 6th but never shipped...and getting no answer...I was asked if I wanted to purchase yet another candle at $10 off. If they continue to offer discounts they should be able to keep up with the demand. They have loyal customers that have purchased items at FULL PRICE for years and instead of making sure they are taken care of they sell more than you could ever make in time for Christmas, all the while promising it will arrive before Christmas.
I placed my order on November 28th and was told my order shipped on December 6th.
Today is December 13th, I would really like to know when my order will ship. I've sent 4-5 emails asking for an update and have been completely ignored.
- Products are decent
- Shipping takes 4 weeks to arrive make promises they cant keep
Preferred solution: Deliver product or service ordered
User's recommendation: Be aware of how they treat their long time customers. The only benefit to being an Inner Circle member is getting coupons for things they cant manufacture in less than 4 weeks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Temecula, California
CANCEL MY ACCOUNT
I have been sending messages to customer service to cancel my subscription! And again you charged my bank account.
I did talk to someone back in October and told them to cancel. For two months I didnt get charges on my bank acct. Then they started up again!
Cancel my Subscription! And refund would be great.
- Nice candles but jewelry is just okay
- Try to cancel by email doesnt work
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong order #788335
My whole order is wrong !
I ordered sugar scrub and got a free ring. Arrived 2 bath bombs and a necklace ?
Preferred solution: Let the company propose a solution
User's recommendation: Rings are cheap and bath bombs are always broken. Smell pretty tho.
Burlingame, California
Drafts were taken out of my account that I DID NOT authorize. No one has contacted me . Can't get in touch with anyone to stop these transactions. I wish someone would help me with this problem.
I need to stop your drafts from my account i DID NOT authorize them . I have had 4 transactions from your company.
- Great products
- Brake into your accounts
Preferred solution: Full refund
User's recommendation: Don't use your bank cards.
Refund
I called last month to cancel my subscription. Apparently the person I spoke to didn't cancel my subscription and I would like a refund.
Preferred solution: Full refund
La Porte, Indiana
No refunds
They shipped an item that I did not order and then refused to refund the charge. Their policy is no returns, no refunds.
Customer service said they have no call tags. Call tags are issued by your shipper upon request!
User's recommendation: Be very cautious if you order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken Jewelry
Sent a broken necklace which was supposed to be a birthday gift.ring is missing a prong. This company is going down hill. Makes me want to NEVER order again
Preferred solution: Full refund
User's recommendation: Really slow shipping and poor product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo accidental purchases
My son ordered stuff online my son is nine I am trying to cancel the orders and I cant get through to a person
- I wish i could have canceled the order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive items
I tried multiple times to receive my items. Never got them, they won't give me my money back, and they just keep saying the items were delivered when they were sent back to the company.
Will not be shopping with them again.
Just absolutely terrible costumer service. Not worth the price either.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I was charge for a purchase I have not made an order with you guys and Koch a while
I checked my bank account today and it says there was a debit from my account and I did not make a purchase
Preferred solution: Full refund
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